Privacy Policy

Stone Insights ("we", "our", or "us") operates a B2B diamond pricing intelligence platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit stone-insights.com or use our services. It should be read alongside our Cookie Policy, which explains how we use cookies and similar technologies.

1. Information We Collect

Account Information

When you register for an account, we collect your name, email address, company name, and, if you subscribe to a paid plan, billing information. This information is necessary to provide our services and process payments.

Usage Data

We automatically collect information about how you interact with our platform, including pages viewed, features used, pricing queries made, and analytics reports accessed. This helps us improve the service and provide better recommendations.

Diamond & Pricing Data

When you use our pricing tools, we collect information about the diamonds you evaluate, including carat weight, cut, color, clarity, and supplier pricing. This data is used to generate recommendations and improve our pricing models.

Technical Data

We collect IP addresses, browser type, operating system, device information, and referring URLs. We also use cookies and similar technologies as described below.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pricing intelligence services
• Generate diamond price recommendations and market analytics
• Process transactions and manage your subscription
• Send you service-related communications and updates
• Analyze usage patterns to improve platform performance
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our platform and enhance your experience. For more detail, see our Cookie Policy.

• Essential cookies: Required for authentication, security, and core platform functionality. These cannot be disabled.
• Analytics cookies: Help us understand how users interact with our public site so we can make improvements. We use Google Analytics 4 on our public pages only (landing, blog, knowledge hub, legal), and only after you accept cookies. Analytics do not run inside the signed-in application.
• Preference cookies: Remember your settings and preferences, such as display options and dashboard configurations.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, secure authentication with HttpOnly cookies, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We share your information with the following categories of third parties:

• Payment processors: Stripe processes subscription payments on our behalf. Their use of your data is governed by their own privacy policy.
• Infrastructure providers: Cloud hosting and content delivery services that store and transmit your data securely.
• Analytics providers: Google Analytics 4, used on our public pages only, to help us understand aggregate traffic and improve the site. Its use of your data is governed by Google's privacy policy.

We do not sell your personal information or diamond pricing data to third parties.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Usage logs and analytics data are retained for up to 24 months. After account deletion, we may retain certain data as required by law or for legitimate business purposes for up to 90 days.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Stone Insights
Email: info@stone-insights.com